RETURN POLICY
Last updated September 30, 2024
At Aaron Adam, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not satisfied, we offer a straightforward refund policy to make your shopping experience as seamless as possible.
ELIGIBILITY FOR REFUNDS
- Customers must contact our customer service team with your order number and reason for the refund within seven (7) days of receiving your order to initiate a return.
- To be eligible for a refund, the product must be unused, in its original packaging, and in new and unused condition, with all original labels attached.
RESTOCKING FEE
- A 20% restocking fee will be charged for all returns.
EXCEPTIONS
- Sale items are considered FINAL SALE and cannot be returned.
- Items that are shipped internationally cannot be returned.
HOW TO REQUEST A REFUND
- Email customer service at hongkong@aaronadam.co with your order number and reason for the refund within seven (7) days of receiving your order.
- Obtain a Credit Note (CN) number from customer service.
- Place the item securely in its original packaging and include the CN number.
- Mail your return to the following address:
Aaron Adam Limited
Attn: Returns
CN# [Insert CN number]
Unit A, 15th Floor, Block 1, Leader Industrial Centre,
188-202 Texaco Road,
Tsuen Wan, N.T., Hong Kong
Please note that you will be responsible for all return shipping charges. We strongly recommend using a trackable method to mail your return.
PROCESSING YOUR REFUND
- After we receive your return and inspect the item, we will process your return. Please allow 30 days after we receive your item to process your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment, minus the restocking fee.
- Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company.
DAMAGED OR DEFECTIVE ITEMS POLICY
If you receive a damaged or defective item, we want to make it right. Please follow these steps:
- Contact Us Promptly: Reach out to our customer service team at hongkong@aaronadam.co within seven (7) days of receiving the item. Please include your order number and a description of the damage or defect.
- Provide Evidence: Include clear photos of the damaged or defective item in your email. Claims without sufficient evidence may not be approved.
- Return Process: Once we confirm the damage or defect, you will need to return the item to us. We will provide you with a return shipping label, and we will cover the shipping costs for the return.
- Replacement: After we receive the returned item and confirm the damage or defect, we will send you a replacement at no additional cost. If the item is no longer available, we will issue a full refund instead.
If you have any questions or need further assistance regarding our refund policy, please don’t hesitate to reach out to us.
Thank you for choosing Aaron Adam!
退貨政策
最後更新日期：2024年9月30日
Aaron Adam致力於確保您對每一筆購買都感到滿意。如果您因任何原因不滿意，我們提供簡單明瞭的退貨政策，幫助您輕鬆處理退款事宜。
退款資格
- 客戶必須在收到訂單後七（7）天內聯繫我們的客服團隊，提供訂單號和退款原因，以啟動退貨流程。
- 要符合退款資格，產品必須未使用、保持原包裝，且處於全新、未使用狀態，並附有所有原始標籤。
補貨費用
所有退貨將收取20％的補貨費。
例外情況
- 促銷商品視為最終銷售，不能退貨。
- 國際運送的商品不能退貨。
如何申請退款
- 在收到訂單後七（7）天內，發送電郵至hongkong@aaronadam.co，提供您的訂單號和退款原因。
- 從客服獲取退貨編號（CN）。
- 將商品妥善放置於其原包裝內，並附上CN編號。
- 將退貨郵寄至以下地址：
Aaron Adam Limited
收件人：退貨部門
CN# [請插入CN編號]
Unit A, 15th Floor, Block 1, Leader Industrial Centre,188-202 Texaco Road, Tsuen Wan, N.T., Hong Kong
請注意，您需自行承擔所有退貨運費。我們強烈建議您使用可追蹤的郵寄方式寄回退貨。
退款處理
- 在我們收到並檢查退貨商品後，我們將處理您的退款。請允許我們在收到退貨後30天內處理您的退款。
- 如退款被批准，退款將處理，並扣除補貨費後自動退回到您原來的付款方式。
- 根據您的信用卡公司，退款可能需要1-2個結算周期才會顯示在您的信用卡帳單上。
損壞或有缺陷商品政策
如果您收到損壞或有缺陷的商品，我們將竭力為您解決。請遵循以下步驟：
- 及時聯繫我們：請在收到商品後七（7）天內通過電郵聯繫我們的客服團隊：hongkong@aaronadam.co。請包括您的訂單號和損壞或缺陷的描述。
- 提供證據：在電郵中附上損壞或缺陷商品的清晰照片。沒有充分證據的申請可能不會被批准。
- 退貨流程：一旦我們確認損壞或缺陷，您需要將商品退回給我們。我們將為您提供退貨運單，並承擔退貨運費。
- 更換商品：在我們收到退貨商品並確認損壞或缺陷後，我們將免費為您更換。如果該商品已無庫存，我們將全額退款。
如對我們的退貨政策有任何疑問或需要進一步幫助，請隨時與我們聯繫。
感謝您選擇 Aaron Adam！